Shipping Policy
DELIVERY TIMES
Express Delivery Times:
- EU: Delivered within 2-4 days.
- Rest of the World: Delivered within 3-7 days.
The delivery timeline starts from the day of dispatch.
You will receive a tracking number to follow your order's journey to your doorstep.
Please note that these delivery times are estimates, starting from the moment your package is dispatched, and should be used as a guide only.
Rhea Costa is not responsible for any delays caused by customs clearance or payment issues, though we will strive to minimize any potential delays.
SHIPPING COSTS
Enjoy free shipping on all orders. Please note, however, that return shipping costs are not covered.
Return Fees:
- EU Coutries: €65 per item
- US and the rest of the world: €105 per item
- Returns from Romania are free.
These fees will be deducted from your refund amount. Please be aware that failure to pick up your order will be treated as a full return.
TAXES AND DUTIES
Customs Duties and Taxes Within the European Union: Delivery duties are included in the item price when shipping to all EU countries. All import duties are included in your order—what you see is what you pay.
Customs Duties and Taxes for Non-EU Countries: Heads up! While we cover the shipping costs, any taxes and customs duties incurred will be your responsibility. These fees are paid directly to your local carrier or government and are not collected by us.
DELIVERY IN-STOCK & PRE-ORDER ITEMS
Delivery Information
At Rhea Costa, we are committed to ensuring a seamless delivery process. Here's what you can expect for both in-stock and pre-order items:
In-Stock Items
- Preparation Time: Once you place your order, please allow 1-3 days for us to prepare and dispatch your items.
- Delivery Time: The delivery timeline starts from the day of dispatch. You will receive a tracking number to follow your order's journey to your doorstep.
Pre-Order Items
- Special Preparation Time: Pre-order items have a different preparation timeline due to their unique availability. You will be informed about the specific dispatch date via email once your order is ready.
- Tracking Your Order: Like in-stock items, you’ll receive a tracking number on dispatch so you can monitor your delivery's progress.
Please note that the actual delivery times can vary based on your location and the specifics of your order. We appreciate your patience and are here to assist you with any questions or concerns.